# Returns & Refunds
At Grotta Markt, customer satisfaction is our priority.
If you're not completely satisfied with your purchase, we're here to help.
## Return Eligibility
Items may be returned within the return period specified in our official Refund Policy.
To be eligible for a return, products must:
- Be unused and in their original condition
- Include all original packaging and accessories
- Not be listed as non-returnable
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## Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We'll work quickly to provide a replacement or refund where applicable.
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## Refund Processing
Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method.
Please note that it may take several business days for your financial institution to complete the refund.
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## Need Assistance?
If you have any questions regarding returns or refunds, please contact us:
📧 info@grottamarkt.com
We'll be happy to assist you.